Terms & Conditions

Everyone who registers to use feedbackonline.org.uk is subject to the following rules. These rules also govern how the Partnership (Burnley Council, Hyndburn Council, Pendle Council, Ribble Valley Council, Rossendale Council, NHS East Lancashire, Police and Lancashire County Council) moderate user submissions, as defined below, and the message boards on the site. These rules may be reviewed and updated at any time; the latest copy will be displayed on this page. See the section below about legal issues which apply to your user submissions.

  • Contributions must be civil and respectful
  • No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not contributed with the intention of causing trouble
  • No unlawful or objectionable content: harassing, defamatory, abusive, threatening, profane or otherwise objectionable material is not acceptable
  • If you use multiple logins for the purpose of disrupting the community or annoying other users you will have action taken against your accounts
  • Be patient and considerate: users of all ages and abilities may be taking part
  • No spamming or off-topic material: please don't re-submit the same contribution many times, or contribute off-topic material in subject-specific areas. This type of post will be removed
  • No advertising or promotion of irrelevant websites or services. Any such links will be removed
  • Contributions must be in English – we do not have the resources to moderate user submissions in other languages
  • No impersonation. Users found to be impersonating someone else will have their account suspended and/or deleted



Cookies are small files placed on your computer's hard drive by websites, they help websites to analyse web traffic or recognise your computer when you visit a particular site.

Most internet browsers automatically accept (or 'consent' to) cookies, but you can usually change your browser settings to decline cookies if you prefer. This may reduce your browsing experience but it gives you greater control over the cookies that are placed on your computer. You can add our web domain - feedbackonline.org.uk - to your list of websites that you do not wish to receive cookies from.

Here are some links to point you towards advice for the most popular internet browsers:


Internet Explorer: IE6, IE7 and IE8, IE9

Mozilla Firefox

Google Chrome




You can find out more about the different types of cookies and what they do at http://www.allaboutcookies.org.


Google analytics and cookies

Google Analytics is Google's free web analytics tool that helps website owners understand how their visitors engage with their website. Pendle uses this tool to help us improve our service and make sure that we are providing the right content for our users.

Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors.

Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.

Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites.

Analytics requires that all websites that use it must update their privacy policy to include a notice that fully discloses the use of Analytics.

To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.


General safety advice

  • Never reveal any personal information about yourself or anyone else (for example, telephone number, home address or email address)
  • Never agree to meet anybody from the site – they may not be who they say they are
  • Make sure you have the permission of other people who may appear in videos or photographs that you submit to the site
  • You are recommended to choose a user name which is different from your actual name


Additional advice – if you're under 16

  • In order to register to use the website, you will need permission from your parent or guardian. Without this, you will not be able to take part in a discussion, consultation or submit a video/ photograph


User submissions

Your user submissions will be subject to the following terms and conditions:

User submissions to the feedbackonline.org.uk website include any text, photographs or video you send to us or submit direct to our website.

By submitting your contribution you agree to grant the Partnership a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide. You grant permission to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out under the site’s Data Protection statement.

If you do not want to grant the rights set out above, please do not submit your contribution to the website.

By submitting your contribution to feedbackonline.org.uk, you confirm that:

  • It is your own replacement work and that you have the right to make it available to the Partnership for all the purposes specified above
  • You have the permission of every identifiable person in your user submission to appear on feedbackonline.org.uk
  • It is not defamatory
  • It does not infringe any law
  • It does not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights

You also agree to indemnify the Partnership against all legal fees, damages and other expenses that may be incurred by the Partnership as a result of your breach of the above warranty; and waive any right to have the work personally attributed in your contribution to and publication on feedbackonline.org.uk and the purposes specified above.


About the law

  • You may not submit any defamatory or illegal material of any nature in feedbackonline.org.uk. This includes text, photographs or video
  • Contributing material with the intention of committing or promoting an illegal act is strictly prohibited


Any breach of these Terms of Use

  • If you fail to abide by these terms and conditions, you will be sent an e-mail that informs you why your contribution has been rejected and / or why your account has been suspended / deleted
  • If you post or send offensive or inappropriate content anywhere on or to feedbackonline.org.uk, the Partnership may notify relevant third parties about your content
  • The Partnership reserves the right to delete any contribution, or take action against any account, at any time, for any reason


General Points

  • The views expressed in feedbackonline.org.uk are those of members of the public
  • The views of the Partnership and/or individual partners are indicated, but may also represent the personal opinions of council officers or councillors and not agreed council policy
  • The site contains external links to other websites. The Partnership cannot be held responsible for the content of any sites visited as a result of using these links
  • These terms shall be governed by and interpreted in accordance with the laws of England and Wales


Data Protection Statements

This statement covers the personal data you give us when you register to use the service.

Data protection: Your personal data you give us on the registration form will be held and used in accordance with the Data Protection Act.

Purpose: Your personal data will be used to personalise your homepage, for communicating with you and ensuring that feedbackonline.org.uk is being used in accordance with the terms of use for the site

Storage: Your personal account information will be securely stored and will only be accessible by the current members of the Partnership.

Time: Your personal data will be stored for as long as you are a registered user of the website. Should you contact us to un-register, your personal details will be immediately destroyed.



Material on this site is protected by copyright. The copyright owner is the Partnership. Material may be downloaded or copied for personal use. Appropriate acknowledgement of the copyright owner is required if material is re-published in any format.



Any queries, please email:

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